New Law Amends the Law on Consumer Rights Protection

April 20th 2021

Today, Law No. 21,320 was published in the Official Gazette, which amends Law No. 19. 496, on Protection of Consumers’ Rights, regarding extrajudicial collection and other consumer rights, highlighting, among the new amendments introduced, that since the new law, extrajudicial collection actions, whatever their nature, means of communication or time in which they are carried out, must comply with the principles of proportionality, reasonableness, justification, transparency, truthfulness, respect for the dignity and physical and psychological integrity of the consumer, and privacy of the home.

In addition, the new law provides that during the state of constitutional exception of catastrophe due to public calamity, due to the COVID-19 pandemic, declared by Supreme Decree No. 104 of March 18, 2020, and its successive extensions, and for sixty days after  the end of the last of them, extrajudicial collection calls or visits may be made only twice a month, for each debtor.